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Job ID #:7074
Position Type:Regular Full-Time
Experience Required:1 - 3 Years
Job Category:Human Resources / Recruiting
Location:Orlando, FL US
Education Required:Bachelors Degree
Relocation Provided:No Relocation Offered

CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.

CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."

CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.

Position Purpose

The AskHR Representative will provide benefit, compensation, payroll, and related HR process information and guidance to employees, managers, and HRBPs.   Support includes first contact case resolution utilizing the HR Knowledgebase and general understanding of HR policies/programs. 


Major/Key Accountabilities

  • Perform intake of HR inquiries via case management, telephone, or email. Assess inquiries or reported issues to determine best method of resolution.
  • Triage call based upon inquiry to determine level of urgency and specific issue.
  • Demonstrate broad HR/Payroll knowledge, as pertains to the various companies, providing employees with relevant information, policy explanation and navigation support.
  • Utilize knowledgebase and general knowledge to support issues resolution, provide counsel or identify when case escalation is appropriate.
  • Provide high touch employee service that meets expected service levels and business performance goals.
  • Coach callers in the use of self-service.
  • Support the integrity of employee records and Workday data.
  • Perform transactional work and data entry  as required, while maintaining data and system integrity
  • Document inquiries within the case management tool. Transfers case to next tier or direct caller to third party vendor if appropriate.
  • Provide follow up communication to employees to ensure satisfaction and case resolution.
  • Properly document employee contact information and employee notes regarding interaction.
  • Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
  • Identify and report any call trends or product trends to the AskHR Manager.
  • Provide feedback on employee issues and the knowledgebase so that management can address and improve tools
  • Participate in scheduled and ad hoc training in order to improve policy and process acumen.
  • Support mass mail initiatives, open enrollment and special projects, as assigned



  • Bachelor’s degree in Human Resources or Associates Degree with 2 years’ experience in a Human Resources related area



  • Minimum of 1 year experience in the administration and explanation of HR policies/ procedures
  • Strong Microsoft skills
  • Experience with end user employee support or other call center experience desired 
  • Minimum of 1 years’ HRIS experience, preferably Workday desired


Skills and Knowledge

  • Demonstrated experience interacting with employees at all levels and providing excellent employee service
  • Strong analytical and problem solving skills
  • Strong attention to detail, organizational and follow through skills
  • Strong communication skills
  • Ability to handle and manage multiple assignments and projects while effectively balancing schedules and ad hoc requests
  • Knowledge of general HR policies/programs and the ability to communicate such in a concise way to employees.
  • Excellent telephone manner with clear, concise and professional communication skills




English + Spanish




Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us… Handle the World's Most Important Products. Everyday. EOE

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

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