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Job ID #:6928
Position Type:Regular Full-Time
Experience Required:5 - 7 Years
Job Category:Operations
Location:Memphis, TN US
Education Required:Not Indicated
Relocation Provided:No Relocation Offered

CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.

CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."

CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.


The Territory Manager (TM) is responsible for directing and coordinating the daily operations at 4 -6 of our key customer locations.  This includes developing efficiency strategies to ensure the operation meets their production goals, quality targets, while maintaining a safe, well organized and clean work environment.  This position requires daily interaction with our site managers as well as the customer so the ability to demonstrate professional and proactive relationships will be critical to the success of this position. In addition to the daily function, The TM is responsible for setting the strategic direction of these locations through regular collaboration with the customer, the On Site Manager (5 reports) and the Sr. Regional Manager.  Responsible 6 customer locations within the territory of TN, AR, OK & MS

Key Job Functions

  • Direct, manage and oversee the ZERO HARM PROGRAM in multiple locations to ensure employees are working in a safe manner 

  • Overall responsibility for facilities performance goals, key metrics, enforcement of workplace policies, P&L performance, and budget forecasting.

  • Collaborate with customer’s senior management to gain insight into their business so proper staffing requirements are always achieved.

  • Communicate effectively with all customers and employees and deliver excellence in customer service.

  • Maintain Warehouse operations and responsible for leading a team of employees on-site and in remote locations.

  • Performs general administrations related to personnel policies and procedures, including new employee on-boarding, I-9 process, time and attendance, payroll, and support for annual benefit enrolment processing.

  • Properly train and coach OSM and (employees) so they model the values and culture of the company.

  • Ensures OSM executes the coordination of inbound / outbound flow of product. (pallets and trailers)

  • Complete Regional quality audits in all sites on OSM employee efficiency and production.

  • Prepare daily site reports and data to the Regional Manager using web based and excel programs with accuracy and integrity.

  • Able to make intelligent and informed hiring decisions for multiple sites.

  • Have a solid P&L understanding of both revenues and cost, and the everyday decision making that drives results.



  • Above average expertise using Microsoft Office programs

  • Self-driven individual with the ability to manage the multiple site with little or no supervision. 

  • Must be willing to work all shifts as necessary and applicable multi-site schedules, including Saturdays, and extended hours.

  • Mechanical aptitude

  • Travel as needed to each site and assist other on-site locations as needed.

  • Ability to operate a forklift



  • Bachelor’s degree preferred or 5 –7 years of equivalent work experience

  • Working in a fast paced environment that would include managing employees, safety programs, P&L responsibility and hiring for multiple locations

  • Must have experience facilitating team performance, overseeing root-cause analysis, data collection, and problem solving.

  • Proven track record of success and stability (5 – 7 years) 

  • Detailed knowledge of all OSHA regulations 

  • Providing exceptional customer service while in the customer’s environment.

  • Must have experience in evaluating, creating, and delivering performance reviews.


Skills and Knowledge   

  • Excellent problem solving skills

  • Strong math and computer skills

  • Microsoft Office expert

  • Demonstrate solid and confident decision making 

  • Ability to understand and read Key Performance Indicators

  • P&L and budgeting experience a must, ability to understand multi-site roll-ups

  • Excellent interpersonal and communications skills both verbally and electronically.

  • Results driven manager who meets deadlines and commitments.


Languages required: English



Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us… Handle the World's Most Important Products. Everyday. EOE

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

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