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Job ID #:6936
Position Type:Regular Full-Time
Experience Required:3 - 5 Years
Job Category:Operations
Location:Charlotte, NC US
Education Required:High School Diploma
Relocation Provided:No Relocation Offered

CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.

CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."

CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.

Position Purpose

The Shift Lead II is responsible for assisting the Plant Leadership in managing total plant operations for an assigned shift and delivering superior customer satisfaction by driving results and exceeding expectations in the key areas of safety, service, quality and cost.



Annual Revenue Budget: N/A

Number of Countries: 1

Number of Locations: 1


Number of Reports


  • Number of Staff (direct & indirect*): Total (FTE): 20-35

Direct Reports:

  • Number of Staff (direct): 0


Major/Key Accountabilities

  • Supervise the work of all production employees – oversees production and shipping schedules based on availability of raw and finished goods.
  • Provide hands-on leadership as a Shift Lead, responsible for mentoring and coaching all production employees and working through employee relations issues.
  • Support plant administration to ensure compliance to established policies
  • Capable of enforcing policies and procedures to drive inventory accuracy
  • Provide leadership to production staff to effectively train, develop, evaluate, motivate, delegate and monitor their activities
  • Capable of filling in for Plant Supervisor as needed



  • Profit
  • Turnover
  • Customer or employee satisfaction


Authority/ Decision Making

  • People decisions such as hiring, firing and IR problems
  • Staffing and productivity
  • Working autonomously or having limited access to immediate manager


Key contacts


  • Regional Director
  • Plant Managers
  • Assistant Plant Managers


  • N/A



  • Prior experience in a plant leadership role in a manufacturing environment
  • Strong customer focus orientation
  • Ability to build consensus
  • Demonstrated success in delivering strong employee relations
  • Demonstrated ability to work cross-functionally



  • Prior experience in a plant leadership role in a manufacturing environment



  • English 


Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us… Handle the World's Most Important Products. Everyday. EOE

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

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