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Job ID #:6986
Position Type:Regular Full-Time
Experience Required:3 - 5 Years
Job Category:Human Resources / Recruiting
Location:Orlando, FL US
Education Required:Not Indicated
Relocation Provided:No Relocation Offered

CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.

CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."

CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.

Position Purpose

As part of Brambles’ global HR Systems team, you will be responsible for the administration, configuration, detailed analysis, support and maintenance of our Kronos Time & Attendance System. This role will act as in-house "Subject Matter Expert" for Kronos and will participate in administration activities to include configuration, clock setup, testing, imports and interfaces and training.  This is a techno-functional position which requires strong analytical skills to carry out support of the Kronos system and its end users including but not limited to the following duties: performing analysis and documentation of workflow; assessment of system needs and requirements, creating test scripts and participating in user acceptance testing, creating training materials and training end-user staff.


  • Provide application support to include, but not limited to, troubleshooting second and third tier user requests or issues, resolving system and data problems, performing routine system maintenance, maintaining error logs and resolving data and interface errors, testing of system changes, loading of data, and reporting. Act as lead post-production support liaison for the region.

  • Define technical standards and standard operating procedures for application configuration to ensure clear communication of system setup needs for other members of the support team.

  • Provide functional, technical and process expertise to the Human Resource and functional business teams on the Kronos application.

  • Analyze system capabilities, data integrity and business processes as part of daily activities and make recommendations for improvements in order to support a highly functioning HR system.

  • The role will be part of a global project team to support a phased global Kronos deployment project and will help lead in the initial setup and rollout of Kronos in Latin America for the countries in scope as well as provide product expertise to internal HR clients. This position is part of the team accountable for ensuring continuity and successful delivery of functional services to users throughout the organization.


Major/Key Accountabilities

  • Work with global Kronos team on design, configuration and testing the application related to time and attendance elements including: Pay Rules, Work Rules, Accruals, Scheduling, WIMs, Attendance, Access Profiles, etc. particularly with enterprise agreement work and paid time off rules.

  • Participate in the creation and maintenance of Kronos test scripts, including regression testing.

  • Accountable for gathering and analyzing business requirement specifications, measurements, data mappings, policies, business procedures, etc. as well as transforming them into creative solutions within the system.

  • Ensure timely and accurate setup of work rules and paid time off rules in accordance with Company policy, regulatory and collective bargaining agreements and liaise with the Labor Relations team to review Collective Bargaining Agreements and update Kronos configuration to accommodate new union rules and regulations. Work closely with Payroll leaders to ensure the appropriate application of new or changing enterprise/union agreements and compensation policies.

  • Generate reports and analytics of the Kronos data for internal and external customers using existing or developing new queries or creating new standard Kronos reports.

  • Maintain security related configuration (functional access – what tasks the user can perform in the application, data access profiles, reports, work rules and paid time off rules.)

  • Conduct root cause analysis and develops resolutions for routine to highly complex technical issues; generates recommendations to avoid and/or minimize production problems and issues.

  • Conduct regular audits to ensure compliance on the use of the Kronos applications.

  • Work closely with IT to coordinate installation and maintenance of time clocks at local sites.

  • Interact with Kronos users on a day-to-day basis to provide solutions, support and incident resolution while meeting agreed SLA metrics.

  • Train on the Kronos tool to local teams and develop site-based super-users. During the "train the trainer" phase, help train the respective user base.

  • Ensure ongoing maintenance of knowledge base and training resources. Provide user training and communication of any updates to new and existing users.



  • Project milestones and quality criteria (measured by exceptional non-conformance)

  • Objectives for Performance Development Process (PDP)

  • OH&S

  • Actively promote the Zero Harm ideals and to participate in the development, improvement and implementation of integrated safety management systems. To comply with all requirements of those systems

  • Scope

  • Americas focus as part of global support team


Authority/ Decision Making

  • Decisions related to solving business and customer problems, ensuring quality of solution meets business needs

  • Ensuring most feasible design option is chosen, taking into consideration both business and HRIS benefits and constraints



  • Collaborating with team members globally

  • Building relationships and communicating to all levels of the organization

  • Team player who looks at the business needs as well as at HRIS capabilities and constraints

  • Able to work effectively with virtual teams

  • Requires limited supervision and works well independently

  • Strongly upholds appropriate governance and process conformance

  • Some travel may be required, particularly during initial deployments


Key contacts Internal

  • Business Unit HR teams

  • Finance teams

  • Local site managers

  • Employees

  • Labor Relations team            


Key contacts External

  • Vendors



  • Bachelor’s degree in Computer Science, Information Systems, Business or related field, or equivalent combination of education/experience.



  • 5+ years working experience in IT, Payroll or HRIS

  • A minimum of 3 years of hands on configuration/system administrator experience in Kronos 6.0 version or greater; handling all system configuration and support the application itself including WIM.


Skills and Knowledge

  • Degree in Information Systems, Finance, Accounting, or Business Administration (or equivalent direct work experience) with demonstrated or proven experience on the application of Timekeeping/Payroll principles and concepts.

  • Comprehensive knowledge of timekeeping administration including enterprise agreement environments.

  • Ability to design, implement and refine complex processes and to optimize performance.

  • Strong issue resolution and troubleshooting skills with the ability to exercise mature judgment.

  • Strong communication, leadership, interpersonal, influencing and cross-functional teamwork skills.

  • Excellent research, computation and analytical skills with strong attention to detail.

  • Ability to work in a fast-paced environment, handling multiple tasks and work under time constraints and deadlines.

  • Ability to interact at all levels of the organization.

  • Ability to work in a team environment and foster teamwork.

  • Reputation for high customer service ethics.

  • Proficient with Microsoft Office.


Languages Required: English; Desirable: Spanish


Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us… Handle the World's Most Important Products. Everyday. EOE

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

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