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Job ID #:6963
Position Type:Regular Full-Time
Experience Required:3 - 5 Years
Job Category:Operations
Location:Memphis, TN US
Education Required:Bachelors Degree
Relocation Provided:No Relocation Offered

CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.

CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."

CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.



Position Purpose


  • Full responsibility and accountability for managing plant operations in a defined territory. Consult with third party providers on all pertinent operational issues critical to running daily operations including: safety, quality, receiving, inspecting, repairing inventory, shipping, and operational cost accountability. Partner with third party providers to create a Quality Management System (QMS) within their service center and identify and execute opportunities for continuous improvement.




Major/Key Accountabilities


  • Full ownership for plant operations Key Performance Indicators (KPIs) within assigned Service Centers

  • Drive process improvement across all aspects of the Service Center

  • Coordinate daily cross-functional communications across the Supply Chain partners driving tactical efficiencies

  • Ensures proper receiving and shipping of CHEP equipment

  • Develop and foster a partnership with the Third Parties managing the plant facilities to ensure compliance to CHEP standards and SOP’s

  • Manage Operations contract compliance by third-party providers

  • Cooperatively identify and drive safety & savings initiatives within Service Centers

  • Ensure customer-centric focus on day to day operations to include, but not limited to, quality and on-time performance

  • Represent CHEP appropriately with the customers via multiple modes of communication

  • Ensures successful implementation and continuation of Quality Process Control Plan

  • Monitor and drive excellence in Safety and Sanitation

  • Confirm compliance with CHEP SOP’s to maintain ISO compliance

  • Ensures lumber and repair materials meet CHEP specifications

  • Ensures repair materials are used in accordance to CHEP guidelines

  • Manage inventory reporting and physical audit processes and ensure proper S&R usage

  • Track Service Center expenditures through purchase orders, accruals and payment (ensure proper / timely cost recognition)




Authority/Decision Making         


  • Will manage our Third Party provider relationships at each plant, to meet CHEP operational requirements. 

  • Will make recommendations to Third Party based on plant performance and needs. 

  • Will manage accessorial budget at each plant. (i.e. OT, special services, equipment purchases)






  • 25% day travel required. Flexibility required on overnight travel.   

  • Ability to work independently.

  • Ability to function successfully in both warehouse and corporate environments.

  • Flexibility required  to address the unexpected (i.e. travel to customer, assist colleagues)






  • Bachelor’s degree in Engineering, Business, Operations or equivalent significant related experience.

  • Experience         

  • 3-5 years operations experience

  • Strong influencing skills

  • Demonstrated ability to develop and foster relationships across all functions

  • Knowledge of and ability to execute within a LEAN Six Sigma environment

  • Self-starter: Ability to work independently in a remote location

  • Proven analytical and problem-solving skills

  • Understanding of basic accounting principles

  • Excellent verbal and written communication skills

  • Ability to quickly develop and execute a plan amongst ever changing priorities

  • Knowledge of Microsoft office programs including MS Excel, MS Word, MS Power Point or comparable programs




Skills and Knowledge


  • Computer System/Skill Requirements:

  • Microsoft office programs including Excel,  Word, Power Point or comparable programs

  • Strong computer literacy

  • Ability to acquire working knowledge of CHEP specific systems (SAP, Seibel, BW)








  • English




  • Spanish



Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us… Handle the World's Most Important Products. Everyday. EOE

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. 

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

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