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Job ID #:6831
Position Type:Regular Full-Time
Experience Required:3 - 5 Years
Job Category:Quality and Continuous Improvement
Location:chicago, IL US
Education Required:Bachelors Degree
Relocation Provided:No Relocation Offered

CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.

CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."

CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.

Position Purpose

The Senior Specialist will support and align comprehensive compliance oversight where needed to maximize the customer experience and ‘earn the right to grow.’ This position supports accountability to the QMS for opportunity improvement within the regional source points, supports cross functional field teams to bridge gaps, reviews investigation findings and action plans, and assists with directional support for quality challenges.


Additional responsibilities include but are not limited to implementation of strategic projects, regional analytics and action awareness, and providing insights for business decision making. 



Annual Revenue Budget:

Number of Countries: 1

Number of Locations: US Regionally Assigned Territory


Major/Key Accountabilities

  • Supports successful implementation and continuation of Quality Process Control Plan while enhancing the customer-centric focus within assigned territory
  • Confirms compliance with CHEP SOP’s during site visits for execution and ISO compliance
  • Awareness of plant operations Quality Key Performance Indicators (KPIs) for assigned territory
  • Works collaboratively with other CHEP stakeholders to develop customer loyalty, providing YOY quantifiable improvement in assigned territory
  • Represent the team appropriately through multiple modes of communication including face to face meetings and projects as needed
  • Supports guidance as needed for internal criteria alignment and investigations to drive issue resolution
  • Supports customer relationships to mitigate potential issues and drive resolution
  • Works across functions to ensure best practices are shared and deployed
  • Coordinates communications for item awareness
  • Participates in and/or leads team-based improvement projects
  • Monitors and drives excellence in Safety



  • Operations Quality metrics and KPIs (AQL, PCP, DPMO, etc.)
  • Customer-specified metrics and KPIs (NPS, DPMO, etc.)


Authority/ Decision Making

  • Supports Quality Performance engagement at individual CHEP locations based on regional metrics
  • Aligns cross functional support for Quality engagement (Operations and customer facing teams)
  • Approves investigation and corrective action findings as needed to resolve product quality issues


Key contacts


  • Managers and Reps for Operations, Sales, Extended Services, and Customer Service


  • Customers
  • Suppliers



Essential Qualifications:

  • Education in Engineering, Business, Operations or equivalent related experience
  • Project Management Experience
  • Flexible to travel on short notice

Desirable Qualifications:

  • Six Sigma Yellow or Greenbelt trained



  • 3-5 years Customer Service or Operations experience
  • 2-4 years prior CHEP experience (preferred)
  • Self-starter: Ability to work independently in a remote location
  • Strong influencing skills
  • Demonstrated ability to develop and foster relationships across all functions
  • Proven analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to quickly develop and execute a plan amongst ever changing priorities
  • Knowledge of and ability to execute within a DMAIC environment
  • Skilled usage of Excel, Access, Word, PowerPoint, and Minitab


Skills and Knowledge

  • Customer-focused
  • Self-motivated and able to work independently
  • Strong relationship building & interpersonal skills, having demonstrated in past
  • Strong problem solving, organizational, decision-making, communication & presentation skills
  • Technology and solutions savvy
  • Decision quality – ability to think outside the box to provide on-the-spot solutions
  • Strong data analytics capability using internal systems and MS Excel/Access/Minitab
  • Intermediate skills in all other MS Office (Outlook, Word, Power Point)
  • Technical user of BW, SAP, Siebel, Portfolio Plus, Qlikview
  • Flexibility in a changing market and culture
  • Continuous improvement skills and mindset
  • Demonstration and proven abilities working in a Matrix Environment




  • English


  • Spanish


Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us… Handle the World's Most Important Products. Everyday. EOE

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

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