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Job ID #:6807
Position Type:Regular Full-Time
Experience Required:3 - 5 Years
Job Category:Finance
Location:Alpharetta, GA US
Education Required:Bachelors Degree
Relocation Provided:No Relocation Offered

CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.

CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."

CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.

Position Purpose


The position is responsible for monitoring the adherence of customer behavior against contractual contingencies and enabling the sales team to action revenue items through execution of contingency calculations. This position will also be responsible for reporting and analyzing account health and working with sales to improve customer reporting and profitability while executing a robust reporting / communication process to monitor and measure success.  The position will also analyze contract accuracy, partnering with sales to review existing customer execution to approved proposals to measure and report variance between approved modeling assumptions and the actual contract execution.

Major/Key Responsibilities




Standard Contingency Database Maintenance


•             Maintain ownership of contingency database ensuring all contracts in scope are addressed and processed with accurate calculations of contract data.


•             Work with the contracts team to regularly update current contingencies database for new and renewed contracts with contingency’s.


•             Improve process of incoming data from the contracts translation into the database to ensure timely and accurate upload of contract data into excel.




Contingency Calculation Review Process (Standard)


•             In partnership with finance leadership establish and execute a work plan that includes (1) appropriate cadence of reviews (2) improvements to current sales tools (visibility), and (3) improvements to internal reporting tools regarding results.


•             Downloading system data of current status of contingency requirements – cycle time, Canada flows, NPD, volume


•             Upload current data into database and execute calculations


•             Calculation & analysis of preliminary contingencies and impact to business


•             Communication to sales on required contingency actions


•             Create a feedback (form based) process for sales to review and assess next steps


•             Analyse and review feedback from sales and own submission of exceptions for senior leadership review


•             Execute rate changes in partnership with the contracts team to ensure a timely submission of data to contracts, and a timely and accurate receipt of letters to customers.




Contract Review for Accuracy


•             Create a database of large customer KPIs and measure actuals against the approved metrics


•             Analyse revenue impact of inaccuracies in KPIs


•             Partner with sales to improve contract accuracy




Addressing Other Contingency Opportunity 


•             In partnership with finance leadership establish and execute a work plan that includes prioritizing additional opportunity for contingency actions including but not limited to:


•             Creating and designing a robust contingency review process for top 50 accounts and other nonstandard contingency’s.


•             Internal audit of non-rental accounts and other legacy contracts


•             Partner with finance leadership team to influence creation and adoption of policy around standard contingencies within new and renewed contracts to reduce further variation




Market based pricing


•             Ensure contingency initiatives are in line with market based pricing initiative


•             Measure customer retention (volume losses) as related to contingency actions




Contingency Reporting


•             Develop standardized reports that support sales and leadership in contingency implementation, and measurement of success


•             Supply sales with customer data that supports contingencies on a monthly basis


•             Implement quarterly reporting for leadership on contingencies




Contingency Revenue


•             Ensure the sales team is supported with the appropriate tools to implement contingency rate changes


•             Conduct contingency reviews with the sales team on a regular basis


•             Measure monthly revenue impact of contingency actions




Value-add reporting


•             Reporting and analytics on customer health


•             Create and generate reports on issues, cycle time, transfers and NPDs


•             Report on leading indicators of customer account health


•             Work with the sales team to improve customer health and profitability




Continuous improvement


•             Apply standard tools and processes within the region to simplify operations


•             Implement a range of process efficiency improvement initiatives


•             Develop and maintain Standard Operating Procedures (SOPs)


•             Proactively build and maintain relationships with the Sales and Finance Teams








•             The level of forecast and budget accuracy and/or the achievement of the BU budget and forecast within the market under responsibility as measured by % variance


•             The quality of insight and commentary on the financial results and performance within the market(s)


•             The % standard tools, processes and metrics developed and adopted within the market(s)


•             Customer (Regional/Market BP’s and other Finance/ Business stakeholder) satisfaction


•             Achievement of task delivery within agreed scope, schedule and quality








•             Organizational change management around contingency enforcement and expectations


•             Creating neJanene WFH processes, and tools to more effectively manage contingency’s internally and externally.


•             Timely and accurate reporting of financial information in a changing business environment


•             Ability to work across different time zones and cultures both within Finance and across the Business


•             Navigating the complexity of working in a matrix structure


Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us… Handle the World's Most Important Products. Everyday. EOE

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

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