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Job ID #:6602
Position Type:Regular Full-Time
Experience Required:3 - 5 Years
Job Category:Sales
Location:Livonia, MI US
Education Required:Not Indicated
Relocation Provided:No Relocation Offered

CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.

CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."

CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.

Execute full customer service duties to an assigned customer base which could be configured either by geography or affiliation.

Annual Revenue Budget: $10M
Number of Countries: 2 (USA & Canada)
Number of Locations: OEMs could be up to 5 affiliations. Suppliers could be up to 100 locations.

• Manage the relationship between CHEP and the customer
• Identify additional revenue opportunities that exist within the identified customers and work with the Business Development team to maximize opportunities
• Meet regularly with customers in the field to capture insights, collaborate to seek solutions, craft action plans and to make and deliver on customer experience promises
• Lead the process of program implementation at customers by proper customer education, tracking of KPIs, timely invoice payment, and establishment of relationships
• Perform customer maintenance tasks such as audits, business reviews, and problem resolution
• Be the face of CHEP to the customer and establish CHEP as the global leader in supply chain management

Number of Staff (direct & indirect): 0
Number of Staff (direct): 0

• Revenue Growth – Lane Expansion
• Customer Satisfaction & Retention - NPS
• Account Health
• Zero Harm

• Working within a team structure to lead customer facing decision making
• Interacting with customers regularly and providing accurate and ethical responses
• Act as a representative of CHEP in contractual discussions and rate negotiations
• Escalate issues outside area of responsibility for group discussion and resolution

Logistics, Supply Chain, Operations, Business Development, Finance, Marketing, Information Technologies, Quality, and Executives

Customers – Corporate & Plant

Strong business-to-business acumen

Desirable Qualifications:
• 3+ years in a dedicated customer facing role
• Automotive supply chain industry expertise

• Automotive industry supply chain
• Account management
• Project management

• Strong verbal and written communication skills
• Ability to work cross-functionally and own outcomes
• Committed to deliver high quality results in a defined timeline
• Highly organized and ability to multi-task
• Knowledge of the industry, market, and supply chain

Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us… Handle the World's Most Important Products. Everyday. EOE

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

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