Apply Now    
Job ID #:6583
Position Type:Regular Full-Time
Experience Required:Not Indicated
Job Category:Accounting / Auditing
Location:Houston, TX US
Education Required:Bachelors Degree
Relocation Provided:No Relocation Offered

CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.

CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."

CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.

Position Purpose

The position is responsible for leading the Credit and Collections area of the business to ensure customer payments are applied and collected in an effective and timely manner and credit worthiness meets criteria on new accounts before credit is extended.  This includes:


Major/Key Accountabilities

  • Transitioning activities from a BPO provider and moving activities back onshore

  • Hiring and staffing a team of qualified individuals to deliver best in class performance

  • Building training plans and materials to ensure proper training of new staff and transfer of knowledge from BPO provider

  • Drive Cash flow Improvements through increased collections of past due accounts

  • Manage Cash Applications team to ensure timely and accurate cash posting

  • Manage and minimize bad debt risk and  expense

  • Manage and improve cash flow forecasting and performance

  • Analyze collections metrics and make process improvement recommendations

  • Execute on planned improvement projects

  • Review credit risk and extend credit to customers based on established guidelines

  • Apply appropriate remedies to bankrupt customers based on status to file appropriate paperwork and safeguard company assets

  • Manage exceptions and escalate appropriate issues or risks



  • Ensure service delivered meeting or exceeding established goals and objectives utilizing key performance indicators 

  • Transition of service back onshore with minimum service and cash flow impact

  • Limited number of issues escalated to Senior Management



  • CHEP Recycled

  • Number of Direct Reports: 11


Authority/ Decision Making

  • Credit Approval for new customers

  • Staffing decisions for credit and collections team

  • Collections actions within approved guidelines

  • Bad Debt decisions within approved guidelines



  • Collections performance while balancing customer relationships

  • Comfortable to work autonomously and having remote access to line manager


Key contacts Internal

  • Plant Office Managers

  • Plant Managers

  • Operations Directors

  • Senior Finance Leaders


Key contacts External

  • Customer

  • Transactional Banks

  • Auditors (internal and external)



  • Finance / Business degree or  comparable job experience in the field



  • 5 years’ experience in Credit and Collections

  • 3+ years’ Accounts Receivable  Management Experience 

  • Accounting background a plus

  • Experience establishing a collections team and transitioning work off/onshore


Skills and Knowledge

  • Advanced Collections Methods and Skills

  • Experience in managing and motivating large teams

  • Experience credit review and reading financial statements

  • Strong organizational, people and influencing skills

  • Knowledge of Microsoft Dynamics ERP and CRM a plus


Languages Required; English; Desirable: Spanish

Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us… Handle the World's Most Important Products. Everyday. EOE

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

Apply Now    
Powered by SmashFly