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Job ID #:6495
Position Type:Regular Full-Time
Experience Required:Not Indicated
Job Category:Customer Service
Location:Orlando, FL US
Education Required:Not Indicated
Relocation Provided:No Relocation Offered

CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.

CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."

CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.

Position Purpose

Responsible to develop, manage, and control data measurement processes that will allow the CHEP USA commercial teams to better understand key performance measurements. Responsible for development and implementation of proactive account management tools and programs that will help deliver value to CHEP and Customers. Responsible for identifying and executing upon management’s business intelligence needs, and supporting key strategic initiatives related to our customer base and internal business processes.  Supervise the development of all commercial QlikView applications.  Overall, this position will be responsible for providing the reporting and analytics support to the Sales, Marketing, and Customer Service teams to drive customer retention and growth.  Prioritize diverse and competing business requests.



  • Number of Countries:     1

Major/Key Accountabilities

  • Lead, coach, and mentor a team of sophisticated program developers and analysts; responsible for developing talent, hiring, and performance management

  • Oversee the system development life cycle for all commercial QlikView applications

  • Accept rapidly changing priorities and think strategically to align team to deliver business needs as they develop while maintaining a balanced sense of direction for the team

  • Establish and execute a vision and  strategy for the delivery of information and analytics platforms and solutions to key business stakeholders

  • Identify intelligence needs of each team through communications with key leaders; gather information for project-related research, and produce thorough analysis as needed

  • Spearhead the development and execution of Business Intelligence tools and processes with a goal of a more predictive, customer-focused organization

  • Successfully navigate through a large organization to effectively achieve solutions to challenging problems. The CHEP environment demands the ability to work with cross-functionally to negotiate support and mutual progress towards goals

  • Develop and deploy standardized reporting tools to minimize administrative time across the business while maximizing employee effectiveness

  • Leverage relationships across regions and business groups to drive value where appropriate

  • High level of energy, enthusiasm, and organizational agility.  Must be able to motivate the team when extremely challenging results are demanded with limited support, systems, or infrastructure

  • Actively think outside of normal work processes to develop solutions on the fly.  Willing and able to work in an undefined space and role to help continually guide and deliver on business results. 

  • Responsible for process compliance to ensure tasks follow the guidelines / SOPs set by CHEP

  • Ensure the timely completion of all Sales / Participation Level CHEPMatch requests so Sales and Finance can complete the pricing process

  • Prioritize diverse and competing business requests.



  • Delivery of QlikView applications on schedule

  • Meet/surpass the SLA for all ad hoc requests

  • Meet/surpass the SLA for Sales CHEPMatch


Authority/ Decision Making

  • Ensuring that only actionable requests are accepted by the team

  • Prioritize work based on value and time to implement

  • Working autonomously or having limited access to immediate manager

  • Working in a matrix environment


Key contacts Internal

  • Sales Teams, Customer Service, Marketing,  Customer CC, Finance TC, and Global IS


Key contacts External

  • Customers, Consultants, Vendors


Essential Qualifications

  • Bachelor’s degree in Business, Computer Science, or a related field or four years’ experience in an equivalent role               


Desirable Qualifications

  • Project management

  • SQL, QlikView or similar certification

  • MBA

  • People manager experience



  • People leadership; leading a team of developers and/or analysts

  • Building and motivating effective teams

  • Project management experience; emphasis on the system development life cycle

  • Collaborating cross functionally for problem resolution, process improvements, and projects

  • Long-term strategic planning with emphasis on execution and results

  • Capable of enhancing or developing processes and developing reports, scorecards, and dashboards

  • Presenting to groups such as Internal and External Customers


Skills and Knowledge   

  • Working knowledge of CHEP: Customer Service, Sales, Invoicing, Transaction Controls, and Stock Audit processes

  • Must be able to function effectively in a cross-functional and high-activity environment

  • Strong analytical, problem solving, decision making, and organizational skills

  • Capability to create SOPs, work instructions, dashboards, and scorecards

  • Ability to multi-task, work under pressure to quickly develop and execute a plan with flexibility to adjust to changing priorities

  • Able to present progress, findings, status, risks, next steps and recommendations at Director and Executive levels

  • killed in computer systems and applications including Microsoft Office applications (advanced skills in Excel); advanced SAP, BW, and Siebel or CRM background; familiar with QlikView use; familiar with Microsoft DQS

  • QlikView system development life cycle


Languages Essential: English


Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us… Handle the World's Most Important Products. Everyday. EOE

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

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